Deposits are non refundable or transferable unless stated otherwise in writing. Once the deposit is paid, we will prepare to build your equipment immediately.
We will send you an email to confirm your order and the product that you have chosen. If you do not receive this confirmation email within 24 hours, please contact us to advise.
Warranty: For purchases after 25th Jan 2019 comes with 24 months warranty with the option to extend further, unless stated differently on your order.
Machine Delivery: Once full payments are cleared, we will arrange shipping directly to your door. Machine order status may show that your item is in stock but the actual machinery is made to order and can take between 3-7 working days to build, larger machines can take longer depending on the time of purchase. Your rep can provide a clearer indication of delivery date before commitment.
Postage is automatically calculated in your shopping cart with a suitable delivery company depending on your location. Please ensure that there is someone available to help the driver lift the heavy machine to your door, otherwise you can re-arrange delivery directly with the driver.
Once you have received your items, do inspect within 7 days in case of any damage in transit. Contact us to arrange for the training only after you have received your equipment in working order and all payments are cleared into our account.
Marketing and training materials can only be given to you by the trainer after the day of your training. You may pay for postage for a particular delivery company at check-out but we have the right to choose which ever courier that is available on the day of shipping your item.
We will only choose a like for like service that you have paid for. There is a very small percentage of delivery that will not arrive on time due to various reasons with the courier company.
We do not have control over this and will track your items accordingly. Some large items, you will need to pay for re-delivery if you missed the delivery date. You will have to pay directly to the delivery company and arrange re-delivery with them. If you would like us to ship the machine by sea or air to the port, please let us know. Buyers must pay custom or handling charge if any.
Payment Method: If you are paying by credit/debit card/electronically via the website gateway, we can only ship physical items to your billings registered address. If you would like your items to be shipped to an alternative address, we can only accept cleared bank transfer as a form of payment.