Extended warranty is available to purchase within 7 days after your machine training. We reserve the right not to sell the extended warranty to anyone and have the right to cancel your transaction by notifying you within 10 days of purchase. You must keep your machine in it’s original foam padding and box during transit.
You can also buy the extended warranty up to 30 days before your warranty expire. However the machine needs to be returned to us for 48 hours inspection with an inspection fee.
Extended warranty does not cover accidental damage, misuse of the product, postage costs or consumable items such as handles, holders, filters, stand, glasses etc…
We may offer extended warranty after 12 months, however your machine is required to come back to us for a service. This option is only available in certain countries, please enquire about your country.
Making a Claim: When you make a claim regarding mechanical or malfunction of the machine, our engineer will need to investigate and examine the issue via video or physically before we can confirm a validation.