Susi

Product Description

Lost your key or need another replacement? Let us know the model of your machine and the serial number at check out.

Product Delivery:

Once payments are cleared, the product will be shipped directly to your door. Postage are automatically calculated in your shopping cart with a suitable delivery company depending on your location. Once you have receive your items, do inspect within 7 days in case of any damage in transit. Consumable items such as handles can take up to 7 days to produce. Items are sent out daily if the order is placed before 13.00pm Monday- Friday except national holidays.

If you do not receive your items within 8 days, please notify us via message on the contact page so we can track your item. We cannot track items after many weeks and your items maybe lost if you leave it too long.

There is a very small percentage of delivery that will not arrive on time due to various reasons with the courier company. We do not have control over this and will track your items accordingly. You may pay postage for a particular delivery company at check out but we have the right to choose which ever courier that is available on the day of shipping your item. We will only choose a like for like service that you have paid for and we cannot guarantee next day delivery unless there is a pre-agreement.